SONOS Case Study

Scaling device support with SONOS

The Challenge

SONOS needed a hand managing their asset management and fulfillment process. They needed a centralized system that allowed them to track important details about each asset in real time, giving them greater visibility into asset utilization, costs, and maintenance.

The Solution

After months of documentations and piloting processes, Nexcom provided lifecycle management of critical equipment used to help field personnel provide a world class customer experience.

Accomplishing large scale technology logistics takes everything Nexcom does well:  

  • A team of documentation and project leads
  • Management with logistics experience
  • A U.S. based help desk
  • Collaborative software tracking:
  • Inventory
  • Move, Add, Change (MAC)
  • Warranty
  • Incident resolution

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