As a field technician, not having all the tools and access to data can result in lost productivity. Fast response time means more up time. John Force, President & CEO of SPATCO, needed a mobile application tool to empower field technicians all the information they would need to delivery to quality service/repairs in record time. With over 150 field technicians in the Southeast, an average of $50,000 of inventory in each truck, back office and customer facing communication is critical.
Based out of Charlotte, NC, Nexcom developed a cloud based application specifically for SPATCO field technicians. The application improved communication with customers as well as provides accessible historical site data, inventory access, customer equipment status, automated notifications and digital forms in one single mobile platform. This allows SPATCO to deliver true 24 hour service, 7 days a week, 365 days a year.
We'd love to hear from you.